Shipping & Warranty

Domestic orders:

Under normal circumstances it takes up to 10 working days for a DAONE product to reach you once your order is placed and processed.

Free shipping is offered to only customers in India with standard delivery

International Orders:

For customers outside India, International shipping charges as well as duties and taxes as applicable are payable by the customer. All orders outside of India take up to 20 working days for an order to be delivered under normal circumstances.

Once order is confirmed, a confirmation email with the tracking number for your order will be sent to you.

All DAONEHOME products come with a three-month manufacturing warranty.

The warranty provided for herein applies only to the first purchaser or gift recipient of the product. This warranty covers only manufacturing defects and does not cover any damage caused by misuse – such as transportation of unusual items, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids or transport damage.

The following forms of Proof of Purchase are acceptable:

  • Your DAONEHOME order number.
  • Picture or scan of the physical receipt/invoice with a visible date of purchase.
  • Picture of your bank statement with a visible and highlighted purchase date.

If the product is to be replaced and the product is no longer available, we will substitute a comparable product. Or you may choose a product of your choice from our current collection of equivalent amount or lesser. Requests for balance amount refunds will not be entertained.

The warranty provided herein is limited to the value of the product.

To claim the warranty, email us at support@daonehome.com with subsequent photographs. If the photographs do not justify your claim, we will request you to ship the product to us and if the replacement is qualified, we will refund the shipping charges.

THE MANUFACTURER’S WARRANTY DOES NOT COVER:

  • Damage resulting from improper handling, lack of care, accidents, or normal wear and tear
  • This warranty is void if the DAONE product has been damaged by accident, negligence, or other factors other than defects in material or workmanship.